RETURNS & CANCELLATIONS
Customer can cancel the order without giving any reason within 14 days from the day on which receives the products purchased.
Customer must inform the Seller of Customer’s decision to cancel the order. Customer may submit the request by contacting the Seller at uk@pramac.com
The Seller will reimburse the payment received from Customer for the products purchased and will also reimburse delivery charges for the least expensive type of delivery offered by Seller, within 14 days from the day on which the Seller received the return communication and in any case upon receipt of the retuned products. The Seller will use the same means of payment the Customer used for the initial transaction. In any event, Customer will not incur any fees as a result of such reimbursement.
Note that Customer must send back the products no later than 14 days from the day on which Customer communicates the cancellation. Customer will have to bear the direct cost of returning the products.
Products must be returned to the Seller in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale.
Where the Customer returns products to Seller not in accordance with the above (after the period for returns has expired or in an unfit state), Seller may refuse to accept the return and may return the products to the Customer at the Customer’s expenses.
PAYMENT CONDITIONS
Payment methods include credit card (MasterCard/Visa) or bank transfer. Data for payment by credit card or bank transfer are contained in the “Payments” section of the Website and are an integral part of the General Conditions.
Payment for products, taxes, transport and delivery costs, is made at the time the order by the Customer.
In cases of purchase by bank transfer, this shall be made to the bank account as indicated by the Seller. The order shall be processed only when the actual crediting of the amount due has been made, which nevertheless shall be within 7 working days from the order date. Upon expiry of the aforementioned terms, in the event of failure to make such transfer, the order shall be canceled.
In cases of purchase of products via credit card, simultaneously with completion of the online transaction, the amount of the order made shall be immediately charge. In the case of unavailability of funds or refusal to pay by the bank, the order shall be rejected by the Seller.
In the case of cancellation or non-acceptance, and in other circumstances that legitimize the restitution of the amount paid by the Customer, the Seller shall, by the same means of payment chosen by the Customer, reimburse any sums charged, within the times necessary for the re-accreditation to the Customer’s current account.